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HELP! Did a factory reset on Versa Lite - now it's not updating

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Frustrated.  I decided to do a factory reset on new versa lite because a number of the settings were greyed out so I couldn't change.  Now it won't update.  Please help - I love my versa lite!

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I did the same and I have exactly  the same problem after 15 days of purchase!!! It will not update and I can't use the watch now! Please can anyone help as I'm not having any luck with Fitbits customer service!!!

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How do I factory reset Fitbit versa 

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