HR Sensor of my Versa is not working

[Ahays2]

I have followed all the steps about rebooting my versa and going into the settings to turn off/on HR. Still not working.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Ahays2 welcome to our Fitbit Community! I appreciate the time you spent trying the restart process in order to fix the heart rate feature.

Please make sure that your Versa is not being worn too tight. Also, I'd like you to follow the troubleshooting steps that are listed in this help article. It also contains the restart process but you can skip it since you already tried it.

Keep me posted on the outcome! 

[Ahays2]

Thanks for your reply. I have tired everything and still nothing. Yesterday it happen to work for a short while but it was registering my HR at 179bpm and I was just sitting. I actually took my HR and it was 69 bpm so something is not working correctly. This morning back to not working at all. I have only had this Fitbit since the end of January and I am disappointed that it is already having problems. Any other suggestions would be appreciated.
Thank you!

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[JuanJoFitbit]

@Ahays2 Thank you for getting back and trying the recommended troubleshooting steps.

Since the heart rate feature of your Versa is still unable to work, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!