05-26-2019
08:56
- last edited on
05-27-2019
06:50
by
JuanJoFitbit
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05-26-2019
08:56
- last edited on
05-27-2019
06:50
by
JuanJoFitbit
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I have followed all the steps about rebooting my versa and going into the settings to turn off/on HR. Still not working.
Moderator edit: updated subject for clarity
05-27-2019 06:49
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05-27-2019 06:49
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@Ahays2 welcome to our Fitbit Community! I appreciate the time you spent trying the restart process in order to fix the heart rate feature.
Please make sure that your Versa is not being worn too tight. Also, I'd like you to follow the troubleshooting steps that are listed in this help article. It also contains the restart process but you can skip it since you already tried it.
Keep me posted on the outcome!

05-27-2019 07:23
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05-27-2019 07:23
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Thank you!
Get Outlook for Android

05-28-2019 04:47
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05-28-2019 04:47
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@Ahays2 Thank you for getting back and trying the recommended troubleshooting steps.
Since the heart rate feature of your Versa is still unable to work, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.
Let me know if you have any questions!

