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HR, active minutes and sleep cycle not being read

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‎03-12-2020 18:27

‎03-12-2020 18:27

Since the past 2 days my versa is not reading the heart rate, or the active minutes or the sleep cycle. The green light is not working. I have already toggled the heart rate on/off as well as making a factory reset. My watch is less than a year old and hence I believe still under warranty. What is to be done next? 

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‎03-12-2020 18:40

‎03-12-2020 18:40

Hi @Laksurkit You need to contact Customer Support next. Hopefully they will be able to sort it out.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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