HR and sleep not tracking since last update, battery draining fast

[LouAyala65]

• Since the latest software update on my Versa, neither the heartrate or the sleep is tracking. On top of that my battery now dies daily.  I have tried restarting tracker. Turning heartrate on and off. Every suggestion I can find and nothing is working. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @LouAyala65. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa stopped tracking your heart rate and sleep since the last update and the battery is draining faster than expected. Thank you for your troubleshooting efforts. Since the heart rate can affect your sleep tracking, I would like to confirm if you've tried the complete troubleshooting steps to resolve the issue: Why don't I see my heart rate on my Fitbit device?

Please also review the troubleshooting steps to resolve sleep tracking issue in our help article help.fitbit.com/articles/en_US/Help_article/2163/#ClassicSleep.

Regarding the issue with battery, please switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? For additional tips to prevent battery drain, please see this help article: Can I extend my Fitbit device's battery life?

Let me know if the issue persists, I'll be around. 

[voigtdana137]

Same here sleep not working.........Fitbit slow.......battery going faster than normal..

Why do the updates create these problems...  changing to Apple....Fitbit doesn't want to fix the problem.

[LiliyaFitbit]

Welcome to the Fitbit Community, @voigtdana137. 

Thank you for joining the thread and sharing that you're experiencing similar issues. I understand your concern and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I respect your decision. I would like to confirm if you've tried the troubleshooting instructions and see any improvements after that?

I'll be around if you need further assistance. 

[LouAyala65]

Yes, I have tried all the troubleshooting suggestions. And I have a Fitbit
clock face. As far as I can tell, there really is no reason for this
product failure.

[LiliyaFitbit]

Hi @LouAyala65, thank you for your reply. 

I appreciate your efforts and the additional details. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

If you have any questions, feel free to let me know. 

[philmart]

I'm not saying this will work for you, but I had the same problem and did the following.

Shutdown fitbit

Started it up

Disabled heart rate, turned it back on

Nothing still

Logged into fitbit.com and into my dashboard

clicked on heart rate and sleep tiles.

changed watch face (was already a fitbit watch face)

It started working ..

I dont know why. Its been down for three days and doing these things got it working again. I must have synced a fifty times in last three days without affect.

This seemed to correlate with the last fitbit app update ..

[LiliyaFitbit]

Welcome to the Fitbit Community, @philmart. 

I appreciate your participation in the Forums and sharing your solution. I am sure this information will be useful to other users. Thank you for your time and efforts to help. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

I'll be around if you need further assistance. 

[SunsetRunner]

You know she said nothing about changing anything. I've been looking for an answer to this problem and the responses are all the same. Blaming the user when they didn't change anything and it suddenly stops working. Lazy copy and paste answers.

[michellejonesva]

Hi Liliya, I've had my Charge 3 for over a year and have always enjoyed the sleep tracking features. The past week it's stopped working. I've tried the troubleshooting links for sleep tracker, heart rate monitoring, have cleaned it according to instructions and restarted it six times. It's on my non-dominant wrist (as always) and in the same place that it's always worked. Any other suggestions? Thanks.

[Leesa2018]

Hi when will this be resolved? Support said this was an known issue.