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HR inaccurate since update for Versa 2

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‎03-15-2021 06:10

‎03-15-2021 06:10

My HR isn’t registered accurately since the new update on the Versa. Before it was great and my workouts were all being registered accurately. Now since the update I will be running and my HR is in the 90s. I contacted customer support and they sent me a new Versa 2 since it was under warranty, but the née one isn’t working either. That’s why I think it’s the software update and not the actual watch 

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‎03-15-2021 18:55

‎03-15-2021 18:55

Welcome to the Fitbit Community @Mad.l19.

 

Thank you for the information provided.

 

Our team has been notified about this situation. Once any update be available, it will be communicated in this thread.

 

See you around.

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‎03-16-2021 06:19

‎03-16-2021 06:19

100% .. had the same issue.  And SO MANY PEOPLE are complaining about the same thing.  It is ridiculous that CS isn't responding to this.  It is a problem on the Versa 3 and Sense as well, so don't bother upgrading thinking you'll get something better.

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‎03-16-2021 07:35

In response to JamieF.

‎03-16-2021 07:35

Agree 200%

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‎03-19-2021 17:05

‎03-19-2021 17:05

I really enjoy your product and would like to keep using it, but if I can’t have my workouts accurately measured, I will be going to a different platform with the hopes of a better experience. Please work on this problem for me & all other users 

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‎03-19-2021 18:56

‎03-19-2021 18:56

It is the software update. I have the same issue, and it's pretty clear what's causing it. Notoriously, Fitbit measures HR with a disquietingly high Signal-to-Noise ratio, and as such has historically measured heart rates with errors of up to ~30bpm off. (See: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5831032/) In my experience (small sample size of one but distinct behavior) with the new update the Versa 2 will undercount very high heart rates (>160 or so) as around ~100-110. When the heart rate drops below ~160 the Versa 2 then displays an appropriate number. This is probably an overcorrection due to complaints like this one: (https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-heart-rate-inaccurate/td-p/2785077) arising from heart rate overestimates. In essence, when beats are too close together, the Versa 2 seems to be dismissing them as noise, since we know from the litany of earlier complaints that they cannot distinguish between noise and heart rate particularly well. 

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