HR monitor lights not working, steps resetting

[jefffriedt]

As the title states, the lights for the HR monitor aren't working. I've factory reset 3 times, I've turned the feature on and off, syncing each time. Turned it on and off. I also would lose steps upon syncing. The step count would go up, then when it would sync, I'd lose a couple thousand steps. Any other ideas on what to do would be welcome.

[Marrrmaduke]

@jefffriedt Which Versa's firmware version are you running? Do you have other trackers under your account?

[jefffriedt]

Running 32.33.1.30. I did have another tracker, I removed it and the step count seems to be working fine now. The heart rate is not doing anything. No lights at all.

[HeydyF]

Hey @jefffriedt, welcome aboard! I appreciate the time you have taken to try some tips to fix this. Now let me ask you something, since the green lights on the back aren't working, I guess that instead of your BPM, you are getting this "--", right? Please let me know so I can keep helping you out. 

Thanks for your help @Marrrmaduke!

I'll be around!  

[jefffriedt]

Yes I am just getting "--". On another note, is the vibration motor on the Versa supposed to be this weak? I can barely feel it on strong setting.

[jefffriedt]

I've had an Ultra, Charge, and a Charge 2, so I'm not new to Fitbit. I'm hoping to get this figured out.

[drthigpen]

I'm having this same issue!  I've rebooted several times, then did a factory reset.  Nothing but -- for heart rate.  This is the main reason I got a Versa so it's important for me to have this feature.  Please help!

[Marrrmaduke]

@drthigpen @jefffriedt If your Today app (swipe up on the main screen of your Versa to open) shows -- for heart rate, and you have already attempted factory reset, I'm afraid that at this point you need to reach out to Customer Support. This might be a hardware issue.

[drthigpen]

I contacted Fitbit via their instant messenger the night of 1/2.  Because there was no light on the sensor, and I had tried all other recommendations from the forum, they are able to replace the Versa since it is still in warranty.  I will receive the new Versa tomorrow, 1/7.  I found their Customer Service to be excellent!  Thanks everyone for your responses!

[Marrrmaduke]

@drthigpen I'm glad your new Versa is speeding its way to you! 😄