HR monitor on Versa not accurate

[Lynzer91]

My fitbit versa has suddenly stopped tracking hr properly and is giving crazy figures like 150 when I'm not even moving. 

Considering the price of these devices I would have expected my Versa to last a bit more than a year.

Following advice on previous threads, I have restarted and restored my fitbit to factory settings, but without luck. 

[JuanJoFitbit]

Hi @Lynzer91, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not providing accurate heart rate data. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat and email. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.