HR not tracking/lights stopped flashing

[AlessFitbit]

Fitbit Update: 2/19/19

Hi Versa Fam!

We're aware of an issue where some of you may be experiencing issues with your Versa no longer tracking heart rate (HR) and the lights below on the sensor don't flash.

If you come across this problem, please give the watch a restart. We suggest charging the watch to a full battery and monitoring the HR behavior afterward. 

Just to make sure we have all the bases covered, double-check that you have Heart Rate turned "On" under the Settings app. 

If your watch still isn't recording your HR, please let us know and we'll connect you with our Customer Support team. 

Thanks for your troubleshooting efforts! We'll be around if you need us. 

[Fraziertl]

Thank you!!! 

[Kapper4u]

I have same issue.   Did you ever find a fix?

[Jk12]

Same thing has happened to me. My Fitbit is basically useless at this point. I tried cleaning it, tightening it, and turning hr on and off.  Nothing. 

[Sheri1957]

Do you plan on doing something about my fitbit versa hat is not working properly? This is crazy.

[Ukiah]

update software
reboot 3 times
turn off/on
call customer service

[HeydyF]

Hey guys, @Ukiah, @UKtsb and @Ligran, hope you are doin' fine! Sounds great that your Versa is working fine. If you have further questions or comments, let me know. 

@KiraPenton, thanks for restarting your Versa to make it work. Beside that, have you tried some of the tips that @Ukiah posted here? The same to you @Deasterbunny202. have you tried those tips? If you haven't guys, please give them a shot and if the issue persists, please let me know. 

@Marrrmaduke, thanks for your help! 

[Brensi]

Thanks, @NellyG! I think I was assuming the worst and being overly concerned because I'm back on the diet track and it threw off my calorie allotment quite a bit, and that made me (h)angry, ha ha. Your answer was quite apt; thank you

[SunsetRunner]

Hi, are you using by any chance a Third Party Clock Face? If yes. two things:

1. What is the name of the clock you're using? Clocks - press it - go to My Clock and you will see the name of your clock. It will also show, when it's possible to customize it, the settings possibility. Press that and scroll down to the end of the screen untill you see "Contact the Developer" and send him/her an email about your issues.

2. Meantime, install a Clock Face made by Fitbit itself and after that restart your Versa.

[KarenT43]

Have you had any luck in solving the issue? I have exactly the same problem with my Versa🤷‍:female_sign: 

[SozoMacca]

I was able to fix it. I restarted both my watch and my phone at the same time. That seemed to fix it. I lost my active hours for the day it wasn’t working but it’s working now.  Hope this helps. 

[KarenT43]

Hi...I’ve done a restart on my watch...all good now, thanks!😊

[NellyG]

@Brensi It is always really annoying when somethjng doesnt work correctly and small electronic devices seem prone to periodic glitches. Fortunately for me, all my fitbit glitches have been just that and not something more serious, but unhappily that sometimes happens too! I hope yours behaves properly from now on.

[Jazzerdeb]

I am a Versa user just like you. If you have tried rebooting and updating and still not working, call customer service. Sent via the Samsung Galaxy S® 6, an AT&T 4G LTE smartphone

[Sheri1957]

Ok. Thank you.

[SteveM40]

I had a similar problem; my Versa wouldn't show heart rate. Tried the suggestion of rebooting three times and it's working (for now). Fingers crossed.

[Truffangelbear]

Heat rate stopped working. Can't get the versa to reboot. Not even 2 months old. Total waste of money. Seems a lot of people have this problem. Maybe the company should work on fixing it. Not happy. 

[Ukiah]

update software
reboot 3 times
turn off/on
make sure versa in holder and charged
call fitbit customer service
I m on my 4th versa working thanx to the above
good luck

[SunsetRunner]

I rebooted and the BPM showed right up but it doesn’t show my sleep history for the last two nights.   Is there a way to get

that or is it normal and I should see something tomorrow morning now that it seems to be back on line?   Thanks!

[Jazzerdeb]

Call customer service. They will make it goodSent via the Samsung Galaxy S® 6, an AT&T 4G LTE smartphone

[Anniec50]

No. Bpm number popped up but didn't stay on , but gone again