HR not tracking/lights stopped flashing

[AlessFitbit]

Fitbit Update: 2/19/19

Hi Versa Fam!

We're aware of an issue where some of you may be experiencing issues with your Versa no longer tracking heart rate (HR) and the lights below on the sensor don't flash.

If you come across this problem, please give the watch a restart. We suggest charging the watch to a full battery and monitoring the HR behavior afterward. 

Just to make sure we have all the bases covered, double-check that you have Heart Rate turned "On" under the Settings app. 

If your watch still isn't recording your HR, please let us know and we'll connect you with our Customer Support team. 

Thanks for your troubleshooting efforts! We'll be around if you need us. 

[Yogalady]

My heart rate numbers stopped as well....what is up? Cannot find answer.

[Rainbolt]

My versa just started doing the same thing, no BPM registering and lights are not blinking on the back of the device.

[ede821us]

My heart rate is not working anymore

[307HH]

Mine heart beat stopped at 7+pm last night and still not working.Flashing lights not working either as said by others.  Feel like I’ve tried everything except rebooting all over again 

UPDATE:

Ok, I fixed mine by switching off and then on again.Press left hand button and bottom left at same time - wait until logo comes back on - a few seconds then go back on again- courtesy of a Fitbit help item 

[JaquelynZ]

This worked!!! Thank you!!!

[Alfitzen]

Thank you. That worked. 

[Mel894223]

It didnt work on mine.

[AngMo]

Same here it stopped working today

[AngMo]

Turning it off and back on again worked Thanks

[Mel894223]

Its working now. Thanks Sent via the Samsung Galaxy S8, an AT&T 5G Evolution smartphone

[Teerae]

I'm having the same issue that just started today.  What is going on?  This is ridiculous, you spend all this money for a device and it doesn't work.  Garbage!

[Max55]

Thank you it is now working you explained it better then the help site on Fitbit. 

[Rainbolt]

That work. Thank you.

Sent from my iPhone

[KiraPenton]

I’ve just recently had this issue and I’m not sure why 

reads my heart rate and hen just stops period 

won’t work until I re set my watch 

Ive done this twice a day for the past three days 

Is this a software issue or is my device faulty ? 

Who can I send it to , to see if there is a fault in my watch ? 

[UKtsb]

I have done this and mine still does not work. It stopped working on 13th.

[307HH]

Thanks for the thanks folks. I should also add that I lost my sleep data and a whole day of steps data when mine went down - anybody else ? 

[BillG2019]

Me, too. Started yesterday. 

[BillG2019]

That worked. Thanks.

[MommaMiller]

Thank you! That worked for me.

[Teerae]

That worked for me too.  Thanks!