HR not tracking/lights stopped flashing

[AlessFitbit]

Fitbit Update: 2/19/19

Hi Versa Fam!

We're aware of an issue where some of you may be experiencing issues with your Versa no longer tracking heart rate (HR) and the lights below on the sensor don't flash.

If you come across this problem, please give the watch a restart. We suggest charging the watch to a full battery and monitoring the HR behavior afterward. 

Just to make sure we have all the bases covered, double-check that you have Heart Rate turned "On" under the Settings app. 

If your watch still isn't recording your HR, please let us know and we'll connect you with our Customer Support team. 

Thanks for your troubleshooting efforts! We'll be around if you need us. 

[FALWH]

Mine is now working push both buttons at the same time. The left button AND the right botttom button.

[Kimaklu]

How long do we hold for?

[Kimaklu]

Thank you this worked!

[RobynLL]

I wish a moderator would get on this thread and answer our questions. Please fitbit, answer our questions, I want to know why my fitbit has not been recording sleep and heart rate.

[FALWH]

It said 10 to12 seconds. I did it a couple times before I got it to work.

[SunsetRunner]

My Versa has been rebooted and it is still not syncing sleep, exercise or the hourly activity.  

[Tina1213]

Whew...I thought it was something I did.  

[Jk12]

Press and hold the left button and lower right button at same time for 10 to 12 seconds. It will restart and hopefully fix this. I tried it and it worked for me.

[GoodGuy5000HD]

Both mine and my wife's Versa decides to stop syncing about once a week now (app reads: "last sync yesterday at 5:33pm"). It's a PITA and a waste of everyone's time to keep having to diagnose and reboot. No one would ever buy this product in its current state.

Every day that passes and this isn't fixed in an app or firmware update makes it more likely that I'll never use or recommend Fitbit products in the future. It seems that Fitbit is "on the way out" can cannot support their $200 products.... oh well, it worked for a while.

Going to the Apple store next.

[TDGARDENS]

Given the number of people who keep checking in on this board - now count me to the list - this is clearly NOT a "solved" issue.

My Versa is barely 90 days old. Stopped collecting BPM data this morning - 4 hours ago - in the middle of a workout! Active minutes aren't even CLOSE to reality. I *hate* Apple, but clearly am going to have to seriously reconsider my stance. 

[Marrrmaduke]

@Viv44 You need to reach out to Customer Support. Please see this link

[Ligran]

I’m working now all is good here.

Sent from my iPhone

[Ukiah]

Cool

Sent from my Sprint Phone.

[AngelicaRSA]

I got my Fitbit Versa June last year and has been working fine up until recently. Previously it stopped tracking my heartrate and read on the forum that i should try changing my clock face (they apparently become outdated) which i did and it worked fine. That was in December. The 2nd February it did the same thing. I changed my clock face, nothing. I read again on the forum for a soft reset which i did, still nothing. I had unpaired and uninstalled my versa and now resorted to restoring factory settings AND STILL NOTHING! i have not adjusted my wristband as it worked fine for 6 months. Please help, i love my versa and my HR monitor is vital because i do have a heart condition!!

[RobynLL]

That worked to restart my HR, I will see if it will show my sleep tonight.

[ZeroSleep]

My Versa hasn't tracked sleep since December. I thought it was an update problem,  it the update didn't fix it. I've restarted it because of dead battery & thatdidnt help. Didn't find anything helpful in the help section. IDEAS?

[SunsetRunner]

Hi, a few questions regarding your HR problem:

1. After the factory reset, did you setup your Versa all over again with your phone?

2. Regarding Clock Faces: did you try a Clock Face made by Fitbit itself?

3. Is the green light of the HR sensor still working?

If you've already did thos things and HR is still not working, contact Customer Support.

[Samanthahoch]

SAME! If i connect my versa to wifi then sync it, it seems to update. I am not sure why I have to do this every time though ? 

[Tina1213]

After I did the rest mine worked last night

Tina Chambers

[SJPHILBIN]

The reset info worked. Thanks for that tidbit!