HR not tracking/lights stopped flashing

[AlessFitbit]

Fitbit Update: 2/19/19

Hi Versa Fam!

We're aware of an issue where some of you may be experiencing issues with your Versa no longer tracking heart rate (HR) and the lights below on the sensor don't flash.

If you come across this problem, please give the watch a restart. We suggest charging the watch to a full battery and monitoring the HR behavior afterward. 

Just to make sure we have all the bases covered, double-check that you have Heart Rate turned "On" under the Settings app. 

If your watch still isn't recording your HR, please let us know and we'll connect you with our Customer Support team. 

Thanks for your troubleshooting efforts! We'll be around if you need us. 

[Mbroadway]

My versa has not registered heart beat since Sunday February 17, 2019. I have tried syncing it multiple times. 

[MarcoGFitbit]

Hello @SteveM40, @Truffangelbear, have a warm welcome to the Fitbit Community. It's nice to see you too @Sheri1957, @Ukiah, @Jazzerdeb, @Toyah404, I hope you're doing well. 

I appreciate some of you have come back and let us know your issue has now been resolved. For those of you who are still having issues with your Versa, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 

Thanks for your patience and understanding, have a great day. 

[MarcoGFitbit]

Hello @Iakova, @CrestedEagle, @Martha_Fiore, @Rainbolt, @ede821us, @JaquelynZ, @Alfitzen, @Mel894223, @AngMo, @Teerae, @Max55, @BillG2019, @MommaMiller have a warm welcome to the Fitbit Community. It's nice to see you too @Yogalady, @307HH, I hope you're doing well. 

I appreciate some of you have come back and let us know your issue has now been resolved. For those of you who are still having issues with your Versa, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. 

@307HH, please note that if you tap on each tile, like Sleep, you will have the option to manually add a log by tapping on the plus sign on the top right corner. If you need to add an activity, you can also add it manually.

Thanks for your patience and understanding, have a great day. 

[BF55]

I purchased a versa dec. 28, 2018 and yesterday it stopped tracking my heart rate. 

[Shanfit]

I've had my versa since Christmas and suddenly it has stopped tracking my sleep, the app is not showing my heart rate but the versa is, hourly activity is not being tracked at all since last week Wednesday (13/02/2019)

I have shutdown and turned back on, reset, removed from app and added, charged it fully and still no sleep, no activity, no heart rate. Please help! 

[musicsprt6]

I started experiencing these issues this past weekend.  Also my heart ratemonitor will not go above 125 no matter has fast my heart is beating ot what workout I am doing

[5arahr]

Contact fitbit directly... They tend to have good customer service.

[SunsetRunner]

Do a restart and do it several times if necessary and make sure of the watch placement on the wrist.

[Iakova]

Thank you very much! I've managed to get the heart rate back on on my Versa after I restarted the device. But now I'm faced with another problem-I'm not receiving text&call, calendar notifications from my Galaxy S8+ even though they are synced, the Bluetooth is ON, All Notifications-ON. Can you please guide me how to trouble shoot? Thank you!

[abspta]

Heart rate sensor not working

[307HH]

Afraid I cannot help on this one lakova as I’m iPhone bound. Appreciate it may be the same resolution for both types of ‘phone  but just in case 

[pws2019]

YES!  THAT WORKED!!!

[BF55]

Thank you. Had to reset it three times and it reset. Just disturbing that I
had the versa less than two months and already it’s acting up.

[AlessFitbit]

Fitbit Update: 2/19/19

Hi Versa Fam!

I've merged multiple threads so I could provide a quick update for you all at once. 

We're aware of an issue where some of you may be experiencing issues with your Versa no longer tracking heart rate (HR) and the lights below on the sensor don't flash.

If you come across this problem, please give the watch a restart. We suggest charging the watch to a full battery and monitoring the HR behavior afterward. 

If your watch still isn't recording your HR, please let us know and we'll connect you with our Customer Support team. 

Thanks for your troubleshooting efforts! We'll be around if you need us. 

[abspta]

Thanks for the quick response. Cleaned the back where touches skin and it’s working again. I work in healthcare and wash hands often and apply lotion...maybe it lost contact that way.

Sent from my iPhone

[Karadel99]

Hi,

So all day today my Fitbit versa's heart rate monitor has not been tracking my HR and the green light sensors are not flashing. I have tried all the troubleshooting steps like restarting the watch and checking the heart rate settings but nothing is working. What should I do? I noticed a lot of people are having problems with the HR monitor.

Thanks

[littlehappy]

Mine stopped tracking sleep stages since 13 Feb, only shows sleep patterns. I simply wear the device to sleep with proper fitting and fully charged.

My versa also stop green flash light to detect my HR since 13 Feb as well. I've tried including shot down and restart, three bottom reboot, and factory reset; nothing worked!
 
I found that Fitbit released an update this morning. After updated the app and restarted my versa, the heart rate tracker worked few minutes but went down again!

[Al49]

Also please temind everyone to go into setting and make sure heart rate monitoring is turned ON. A reset may well toggle it off.

[littlehappy]

Checked!All turned on, still not working unfortunately😂

[RobynLL]

The reset holding left button and right bottom button for 10 seconds worked for restarting both HR and sleep, thank you so much!