HR sensor reading very high BPM - Possibly water damage

[EricCR]

I have a Versa Lite that I bought about 6 months ago and all of a sudden the HR sensor started acting crazy. BPM almost always stay around 150-200 even when sleeping or sitting at my desk.

I've tried everything suggested in these forums, namely: restarting it several times, factory reset, changing clock faces, using it on the other wrist, updating firmware, etc. I even gave it to another person and the readings were also double or triple what they should've been.

Today I followed another suggestion and tried cleaning the back of the Versa with an alcohol damped cloth and I noticed fogging inside the sensor piece (my guess is that the alcohol cooled the exterior enough for humidity to become visible inside). I've only used my Versa underwater once (I don't swim) so it is upsetting that a device that claims 50m water resistant can get damaged by washing a car/dishes with it.

I had a Fitbit Charge 2 before, which even though it's only "sweat resistant", is still going strong with zero issues.

My Versa in its current state is unusable. Detailed sleep tracking and calories depend on accurate HR readings. At this point my device is only a step counter and a clock. Extremely disappointed with Fitbit. The sad thing is that I bought this at BH Photo on a trip to NY and it's just not realistic for me to return it.

[LiliyaFitbit]

Hi @EricCR, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're having with your Fitbit Versa Lite. Thank you for your troubleshooting efforts and for providing screenshots. I totally understand how you are feeling and appreciate your feedback since this helps us to keep improving. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, please keep working with them. 

I'll be around if you need further assistance. 

[EricCR]

Hi @LiliyaFitbit . Yes, thanks. I contacted support and a replacement is on its way.

[LiliyaFitbit]

Thank you for your reply, @EricCR. 

I am glad to hear that our Support team took care of your case and a replacement is on its way. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

Keep on visiting the forums!

[Redfury3]

I'm having the same problem. I went swimming and after that my heart rate has constantly been above 150. I only swam along the surface but I can see water droplets in the heart rate sensor.

[MadisonToler]

Mine’s been doing this too, and I’ve never even gone swimming with it. Just things like dish/hand washing. A couple weeks after it started having crazy heart rate readings, the screen went crazy too.