HR sensor stopped working and hourly goal not updating

[Psychesss]

Today I realized that while I was hitting my 250 steps per hour mark, it was not showing up on my app. It registered the amount of steps I was taking, but not the fact I was taking 250 steps per hour. I then restarted my versa which didn’t work. I then and deleted + re-added my versa. 

You can see I did 250 steps per hour

This didn’t register...

Now all of a sudden I no longer have a heart rate. I realized that now my sensor didn’t work. I followed all the instructions and troubleshooting in the FAQ for when the heart rate isn’t registering and nothing! I desperately need help. I purchased my versa on Amazon on feb 28th so it hasn’t been that long... what can I do. I fear the sensor breaking seems to be a common issue.

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Psychesss, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issues you're experiencing with the Hourly Activity Goal not updating properly on the app. Thank you for your efforts to resolve this issue and providing a photo and a screenshot. We’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience.

Regarding the issue with the heart rate sensor, upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you need further assistance.