HR sensors not working

[Taylerr]

My versa is no longer reading HR. It's been several days. I've factory reset, turned hr on and off on watch, fully charged it but the sensors are not lighting up! Help ! This is a relatively new watch and I didn't keep my receipts 😓

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Taylerr. I am sorry for the delayed response.  

Thank you so much for taking the time to troubleshoot the issue you're experiencing with the heart rate sensors not working on your Fitbit Versa. I understand how you are feeling as it's a new watch and you didn't keep your receipts. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

I'll be around if you need further assistance.

[Jross3271]

I'm having the same issue! I tried all of the same suggestions...and nothing works!

[LiliyaFitbit]

Welcome to the Fitbit Community @Jross3271. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. Since the issue persists, I recommend doing a factory reset. Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost. In order to do the factory reset, please follow the steps from this help article: How do I erase my Fitbit device?

Once the Fitbit.com/setup screen appears, open the Bluetooth settings on your phone and unpair the watch from the list. Then, please set up the watch back to your account with the instructions on this link: How do I set up my Fitbit device?

Let me know how it goes!