05-15-2022 05:41 - last edited on 12-18-2022 19:58 by
05-15-2022 05:41 - last edited on 12-18-2022 19:58 by
Hello!
So I'm not sure if my fitbit is bugging out or not, I have a versa 3, it's over a year old, and now it's trying to tell me my pulse spiked to 136 at 5am for seemingly no reason. My usual rest hr is in the 60s-70s.
I have had no other issues with it. Any thoughts?
Moderator edit: updated subject for clarity
05-24-2022 14:17
05-24-2022 14:17
Welcome to the Fitbit Community, @WaitWhat60.
I’m sorry to hear about the difficulties you experienced with your Fitbit Versa 3. Thank you for trying to get them resolved before contacting us.
Our team has recently released a new version of the Fitbit app (3.58 for iOS and 3.59 for Android devices). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".
In addition, I would like to mention that there are some factors that can affect your heart-rate reading on your Fitbit device. Please follow these tips to resolve heart-rate tracking issues.
Have a nice day.
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07-12-2022 12:09
07-12-2022 12:09
I've just posted a similar question. Around the same time as you I have had a huge heart rate spike while sleeping. Did you ever figure out what it was?
07-12-2022 13:06
07-12-2022 13:06
Welcome to the Fitbit Community, @Dasmiek.
Our team is aware of this issue with heart-rate too high while resting, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
Have a nice day.
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