HR too high, sleep not tracking

[DJayne]

When I got up this morning, I saw that my Versa hadn't tracked my sleep at all. Battery was good and I wore it with the strap at the same notch as any other night.

All day today, my heart rate has been high, sometimes as much as twice my normal. I've restarted the Versa four times, and each time the HR would read closer to normal at first (but still too high), then would go up to way too high. As I type this my HR is about 60, but my Versa says it's 98. I turned my Versa off and back on, same problem. Still a too high HR.

This has also seriously distorted my calorie burn for the day (nearly twice what it should be). 

I see other users are running into the same issues right about now. What's up and when will it be fixed?

Thanks!

[AlvaroFitbit]

@DJayne  It's great to see that you've visited the Fitbit Community! Sorry to hear that your heart rate is too high. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device. I would also like to add that the high caloric burn is most likely due to the increased heart rate reading on your device.

Let me know how it goes!

[DJayne]

The very first thing I did was clean the back. After that was four restarts. Last was a forced shut-down and restart. It's still reading too high. 

(I've no idea if it would track sleep, with the HR so inaccurate, I didn't bother.)

[DJayne]

Cleaning and multiple resets didn't work. I followed the online instructions to do a factory reset of my Versa, and at first it looked like the problem was solved, but a few hours later it was showing a too-high heartrate again. No consistency I could see in how much too high. Sometimes it would be off by about 10 BPM, sometimes it would be approximately twice my actual HR, more often somewhere between the two. After I finished my bedtime relaxation routine, my HR was reading 130 when usual is between 70 and 60.

[AlvaroFitbit]

@DJayne thank you for following the suggestions and sorry for the late reply. Since the issue persist I have created a ticket with support so they can further assist you. You will get an email from them.

Keep me posted.