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HRM not working, red light of doom, and no step counting! Holy moly what to do?

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Hello 

I noticed on sunday that my versa was losing battery life very quickly, in bed I noticed the red light on the back was permanently on and that the versa was not displaying my heart rate and had not tracked any steps that day.

A quick search of the forums helped and I conducted the following steps:

 

Reset, didnt help.

Powerdown then up again, didn't help.

Reset to factory settings - then re-pair - didnt help.

Upgrade firmware to 32.68.9.15 - red light off! but no HRM, no step tracking and screen now flickering dim/bright and firmware running v slow, taking ages to respond to touch input, then screen changes in juddery, slow fashion.

I basically took a bad situation and made it worse

 

Anything else I haven't tried?

Thanking you.

Ang

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You have done all you can do.  Contact Customer Support.

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You have done all you can do.  Contact Customer Support.

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