Have to continuously reboot to get notifications

[LaceGrace]

I've had my Fitbit Versa for three weeks, and every three days I consistently stop receiving all notifications including texts and emails.  The only fix I can find is to reboot the Versa.  Syncing doesn't remedy the problem.

I'm assuming I shouldn't have to reboot the device that often just to keep it functioning.

Any help would be greatly appreciated.  Thank you very much!

[Marrrmaduke]

@LaceGrace what's your versa model? What's your phone model and OS? Have you updated Versa firmware (version?)? What's the Fitbit mobile app version you're using?

[LaceGrace]

Thank you for the quick reply!

Here's my info:

Model: Versa (Not Versa 2 or Versa Lite)

Phone: iPhone 7

OS: 12.4.1

Firmware: 32.33.1.30  (All-Day Sync is on)

Fitbit App Version: 3.6.1

[Marrrmaduke · Accepted solution]

@LaceGrace Try this:

1. Update the Fitbit app.
2. Tap the Settings app on your iPhone > Bluetooth.
3. Tap the "i" icon next to the name of your Fitbit device.
4. Turn on Share System Notifications.
5. Tap Settings in the top-left to return to the Settings page > Notifications.
6. For Phone and Calendar, make sure Allow Notifications and Notification Center are on.
7. For Messages, make sure Allow Notifications is on, Lock Screen, Notification Center, and Banners are on, and Show Previews is set to Always or When Unlocked.

[LaceGrace]

Thank you so much for the advice. It’s the fourth day, and I’m still receiving notifications!

[Marrrmaduke]

@LaceGrace 🤗🤗🤗 The way I see it there's so many BT noise around us that the BT devices will require reboot from time to time. Actually, I always do it at least once a week to clear Versa's memory lol 😄 and any old notifications that might have gotten stuck. 😄