help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Haven’t had an update for the device

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2019 01:17

‎07-30-2019 01:17

Hi,

i have had my fitbit device since the end of november 2018 and it never updated since. I think the app was updated a few times but not the device itself. I was wondering whether that’s right because i feel like the device is not as accurate when it comes to for example the heart rate as it was before. I checked for updates but it seems there arent any updates for the device since the end of november. Could this be right?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-30-2019 01:40

‎07-30-2019 01:40

Hi @SunsetRunner Yes i believe that is correct. It does seem a long time. Maybe soon? Fitbit is not likely to give forewarning of updates so I don't know.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
1 REPLY 1

‎07-30-2019 01:40

‎07-30-2019 01:40

Hi @SunsetRunner Yes i believe that is correct. It does seem a long time. Maybe soon? Fitbit is not likely to give forewarning of updates so I don't know.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer