Haven't received Fitbit refund

[RPK1980]

I had to return the fitbit due to a fault. I was told the refund was processed on 31st January and I would receive the funds in my account within 7-10 working days. 15 days later and numerous calls and emails later, there is still no sign of the refund. The customer service is a joke and I've never experienced such incompetence. Is this a common theme with this company?

Moderator edit: updated subject for clarity

[EdsonFitbit]

@RPK1980  Welcome to the Fitbit Community.

I'm sorry to hear that you haven't received your refund. I've contacted Customer Support regarding this situation and can assure you that your case has been escalated to accelerate the refund process. We apologize for this inconvenience and appreciate your patience in the meantime.

We are constantly working to improve the Fitbit experience and appreciate all the feedback from users.

If you have any question, please don't hesitate to contact us back at any time.

[Kez101010]

Hi I am in the same situation sent Fitbit back due to causing a nasty rash due to the nickel in the buckle of the strap. I am know feeling foolish because how long I have been waiting for my refund. I just feel totally conned by the company. 😞

[JuanJoFitbit]

@Kez101010 I'm sorry about the issues you've experienced with the return process. I was able to get in touch with our Support team and was told that they'll get in touch with you via email soon.

I really appreciate your patience with this and thank you so much for your feedback.

[SEH16]

I returned my Fitbit Versa back in early 2019 and never got a refund.  It wasn't tracking very well and I wanted one with more options.  I never got any correspondance from Fitbit and I don't see anything even about purchasing it in my account.  What a poor way to do business, I'll never purchase from them again.  

[JuanJoFitbit]

@SEH16, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

I'm also sorry to hear that your haven't received a refund after you returned your Fitbit Versa. I totally understand how you feel about this.

Let me go ahead and forward your case to our Support team so they can review the status of the return process. You will hear from them via email soon.

I'll be around if any question arises.

[SEH16]

I'm sorry, I went back and checked and I did receive my refund, it was just
on a card I no longer use. My mistake. Thank you for reaching out.

Apologies,
Suzanne

[JuanJoFitbit]

@SEH16, I apologize for the delayed reply. I'm so glad to hear that the refund was applied to one of your cards.

Don't hesitate to get back if you need further assistance and we'll be happy to help you.

Have a great day! 😀

[SEH16]

Thank you, I'm sorry for the confusion!

[JuanJoFitbit]

@SEH16, no worries, we're happy to assist you. By the way, I'm sorry for the late response.

As a side note, I'd like to invite you to visit our Discussions board where you can find tips about health, meet people and create your own topics.

See you around! 😀