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Haven't received my Fitbit replacement

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‎09-24-2019 10:23 - last edited on ‎09-24-2019 18:50 by Fitbit Moderator

‎09-24-2019 10:23 - last edited on ‎09-24-2019 18:50 by Fitbit Moderator

My Fitbit Versa lite died within three weeks of receiving. Called customer service and spoke to Germaine. We went through the steps to resuscitate the device to no avail. He assisted in getting my info to receive new one. That was back 8/6/19 and still have not received a replacement. I was informed that it would be a week or two. Do they not follow through on replacements? It is now 9/24. 

 

Moderator edit: updated subject for clarity

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7 REPLIES 7

‎09-24-2019 10:55

‎09-24-2019 10:55

Hi @1533nw  I've notified a moderator to stop by to assist you with this. Do you have a case number? Glad you came to the forums today.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-24-2019 13:10 - last edited on ‎09-24-2019 18:51 by Fitbit Moderator

In response to Odyssey13

‎09-24-2019 13:10 - last edited on ‎09-24-2019 18:51 by Fitbit Moderator

Replacement request was provided on 8/6/19. Thank you.

Moderator edit: personal info removed

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‎09-24-2019 18:50

In response to 1533nw

‎09-24-2019 18:50

@1533nw Welcome to the Fitbit Community.

 

I'm sorry to hear that you haven't received your replacement. Thank you for the information provided.

 

I've forwarded it to our Support team to provide further assistance. Your patience is highly appreciated.

 

@Odyssey13 Thanks for your support.

 

If you have any question, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎09-24-2019 19:23

In response to EdsonFitbit

‎09-24-2019 19:23

I appreciate your assistance.

Sent from my iPhone
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‎09-25-2019 18:35

In response to 1533nw

‎09-25-2019 18:35

@1533nw You're welcome.

 

It seems that our team has been in touch with you recently. I'm pretty sure they will do their best to accelerate the replacement process.

 

Please let me know if you need further assistance.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎09-25-2019 19:42

‎09-25-2019 19:42

Died after 3 weeks?

 

 

wowww 

 

disgusting product!

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‎09-26-2019 11:57

In response to Psaydara

‎09-26-2019 11:57

@Psaydara your feedback is greatly appreciated.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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