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Haven't received my replacement Fitbit Versa

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‎09-19-2019 16:01 - last edited on ‎09-24-2019 19:08 by Fitbit Moderator

‎09-19-2019 16:01 - last edited on ‎09-24-2019 19:08 by Fitbit Moderator

Hi, my Fitbit Versa screen recently blacked out. After talking with customer service 3 days ago, I was told I was still under warranty and was sent a replacement offer which I immediately filled out but now nothing. No tracking #, no hey your order shipped, just nothing. What in the world is going on?!

 

Moderator edit: updated subject for clarity

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‎09-24-2019 19:08

‎09-24-2019 19:08

@KoolKat1606 Welcome to the Fitbit Community. Sorry for the delayed response.

 

I regret to hear that you haven't received your replacement. Thank you for the information provided.

 

I forwarded this to our team to provide further assistance. Please check your inbox on the next days. They will do their best to get in touch with you as soon as possible.

 

Please let me know if you have any question.

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