help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Haven't received my replacement order.

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2020 04:05

‎11-22-2020 04:05

Hello Fitbit Team,

On 6 October I placed a replacement order for my Fitbit Versa. Then on 17 October I had a call from FedEx for uploading my information for custom clearance and I did so. Then on 21 October, I received an email (from Fitbit) stating that the order will be shipped within 3 to 10 days. But it's been a month and I still haven't received my order. 
 
I hope you will sort my issues out.
Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-22-2020 07:30

‎11-22-2020 07:30

You need to contact support. You will not get an answer here

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
2 REPLIES 2

‎11-22-2020 07:30

‎11-22-2020 07:30

You need to contact support. You will not get an answer here

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-27-2020 21:49

In response to WendyB

‎11-27-2020 21:49

Never Mind. I have received it today. Thanks for the reply anyways.

Best Answer