Haven't received refund for Fitbit band

[LoveTokyo]

Hi, sorry I’m writing here,  as I was not sure how to reach out someone connected to Fitbit  besides customer service. I have a problem to get refund after returning Fitbit band over 3 weeks ago. Customer service keep saying “it will take 10business days” but it’s already over 3 weeks since they received the band. What should I do next? Very frustrating. I appreciate your help.

Moderator Edit: Clarified subject and updated label

[Odyssey13]

Hi @LoveTokyo  you need customer service, as they are the only ones who can help you. I've asked a Fitbit Moderator to stop by to assist you, but you'll still need to get with support.

[LizzyFitbit]

Welcome on board, @LoveTokyo. @Odyssey13 Thanks for always helping our members.

@LoveTokyo Thanks for bringing this to our attention, and I'm sorry for the inconvenience experienced. I went ahead to check your details and it seems your case is still active. Please keep the communication with our Support team, they have access to your case and I'm sure will reply back with more information about this process.

Your feedback is appreciated and we'll keep working to prevent this from happening again.

[LoveTokyo]

Hi Odyssey13 

Thank you for your reply. 
I found out that they somehow refunded separate amount to different card , one went original card my son paid, one went to my credit card. It is very odd, but I received. Thank you!

[LizzyFitbit]

Hi there, @LoveTokyo.

Thanks for getting back and letting us know the resolution provided. I'm glad you received your refund, and I appreciate your feedback about this process as it'll help us to work and prevent this from happening again.

Hope you have a good rest of your day!