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Haven't received updates about Versa 3 case

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‎01-23-2023 15:48 - last edited on ‎01-23-2023 17:26 by Fitbit Moderator

‎01-23-2023 15:48 - last edited on ‎01-23-2023 17:26 by Fitbit Moderator

So since buying my Versa 3 five months ago there has been nothing but gliches and problems and now Fitbit have stopped responding to my requests. The battery is now draining rapidly and despite threatening to report them to the credit card company I paid with, they are still not responding.

 

Any ideas or anyone else have experiece of what has become an appalling level of customer service over the past couple of years?

 

Moderator Edit: Clarified subject

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‎01-23-2023 17:33

‎01-23-2023 17:33

Hi there, @steveansell.

 

Thanks for the detailed information. I understand where you're coming from and I apologize for the experience that you've had with your Versa 3. While I don't have access to your case, I've forwarded your post so they can evaluate and provide you with more information. Please keep an open communication with our Support team as that's the best way to receive an update about your case.

 

I appreciate your feedback and please know we'll keep working to improve our services.

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