Having trouble pairing Fitbit Versa with iPhone.

[Panos1986]

Hi Everyone

I've just got the Fitbit versa and I have to admit that I am very frustrated. I have repeatedly tried to pair it with my iPhone 6s iOS 11.3.1 but it seems that the watch cannot be found. I also tried to reinstall the application and sign up with a new account but I still face the same issue. 

I would appreciate if you could provide with some assistance.

Thank you in advance 

Panos

Moderator Edit: Clarified Subject.

[Kimus]

I got my Fitbit Versa yesterday eventually got it set up and paired now this morning now it’s stopped pairing with I phone or I pad. Tried all suggested remedies no good!!!

[daugusta]

I’ve never found a solution, so I gave mine to my daughter. Return it for a
full refund if you still can.

[Kimus]

Thank you unfortunately I cannot return it. ☹️

Sent from my iPad

[RAOJR]

Hello

I tried everything, nothing worked. Fitbit replaced the watch with out a problem.

[Kimus]

Thanks.

Sent from my iPhone

[EmHutz]

I'm not sure what happened to FitBit in the last months-- but I am having the same issues trying to pair with my new iPhone XR-- it just simply wont.  It "finds it", but then takes forever to connect and then times out. Fitbit--what happened to your product???? First- we now have to display our texts on our phones in order to get them on our watch- now they don't sync. Terrible. I was going to give it another chance, but I am junking this **ahem** and getting an apple watch. 

[Kimus]

I got rid of the Versa and my sons bought me a Versa lite for Christmas so fingers crossed for that 🤞

Sent from my iPad

[Jebus661]

I have been having issues for the last 3 days 1-2 hours trying to get my wife’s versa lite to sync and no luck.... 

[Prospector]

Have you tried deleting and re-installing the app. Works for me, without losing data. Happens too often though - annoying!

[Sueh5852]

Thanks

Sent from my iPhone

[Jebus661]

I’ve tried deleting the app; restarting the watch; turning on and off Bluetooth; turning off and on my phone

[Marylala]

Replaced old iPhone se with new 2020 iPhone se. new phone’s Bluetooth will not recognize Fitbit versa. Old phone did! Now I cannot get text or call notifications on Versa. Have tried restarting both devices, checking for do not disturb, etc. I really depended on my versa to notify me of texts and calls so I am really frustrated by this turn of events. Can anyone help?

[meurer]

I am having the same problem.    I have followed all that has been suggested here and my phone does not update my steps, etc.

I am having the same problem and it is very irritating that no one seems to care or can help!

Moderator edit: merged reply

[Jebus661]

I did the same thing. I’m assuming the iPhone 6S is too old and not able to support it any more.... and/or Fitbit doesn’t want to support it 

[Lucylucy1234]

My Fitbit Versa 2 doesn’t show up on my phone.... no steps sleep... nothing 

Moderator edit: removed personal info

[JuanJoFitbit]

Hi @Marylala, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community. I'm sorry about the notifications issue that your Versa has experienced. By the way, thank you for troubleshooting this issue before contacting our forums. Please follow the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

@meurer @Jebus661, I'm sorry about the delayed response. However, thank you for participating in our Fitbit forums. I'm also sorry to hear that your Versa won't update on your phone's Fitbit app. I appreciate the time spent trying to get this issue resolved before contacting our Community.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. In the meantime, try the steps listed in this page. This contains steps that you may have already tried but you can skip them and proceed with the rest.

@Lucylucy1234, welcome to our Fitbit Community! Since you mentioned that your Versa 2 is not showing on your phone's app. Please restart your watch as described in this help article. After this, set up your Versa 2 from scratch and instructed in this help page and see if the issue gets fixed.

I'll be around if any question arises.

[meurer]

I finally got it to work.     I have to keep refreshing my phone!

[SusanSL]

Hi JuanJo,

I have an iPhone SE and a Versa Lite, both bought within the last month.

My iPhone is on iOS 13.4.1 - updated to this around 4 days ago.

From today I've had connection problems. The Versa is no longer visible in the Fitbit app, and when I try to Set up a New Device it just says "Searching..." and stays like that.

I have restarted both devices a few times. The watch is fully charged. I've switched Bluetooth off and on again on the phone. The devices are close together and there are no other Bluetooth devices close by.

I've also uninstalled the Fitbit app and installed it again.

I've gone into the Bluetooth settings and clicked 'Forget this Device' so that the Versa doesn't appear there, but still the app says 'Searching...'.

What else should I try? Is there any way I can tell if the watch's Bluetooth is working correctly?

[SusanSL]

Some additional information. My husband has set the app up on his Android phone and logged into my account. He also just gets 'Searching...' when trying to 'Set up a New Device'. This suggests the problem lies with the watch, not the phone or app.

[Julr]

I have done it all. Down to the factory reset. Removed from phone. I have iPhone 7. Have deleted app and my  versa and tried to reinstall. My Phone will not find my Versa. Tried on computer and while I got it to sync for a moment it began losing time again so can’t even use as a watch. Own a 5 month old REPLACEMENT!  Guess  I have to shell  put for Apple Watch. been at this for a few days.