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Having trouble syncing versa 2 to the Fitbit app

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‎11-18-2019 11:55

‎11-18-2019 11:55

Cannot sync my new versa 2 to the Fitbit app

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‎11-18-2019 12:34

‎11-18-2019 12:34

What phone or computer are you trying to use?

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‎11-18-2019 12:38

In response to SunsetRunner

‎11-18-2019 12:38

Hi there,

 

i tried it it from both my iPad and android phone. When I bring up the Fitbit app and launch versa 2 to add it states I need to update the Fitbit app to be compatible 

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‎11-18-2019 12:59

In response to Alexanderghicks

‎11-18-2019 12:59

Are they on the list of Approved Devices?

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