Having trouble with clock-face on Versa Lite.

[GailVarcoe]

My Versa Light has not clock face no information...steps heart rate etc. Only stripes vertical blue green stripes tried rebooting it about 12 times no luck it it was on charger last night so should be charged.

Moderator Edit: Clarified Subject + Format.

[JohnnyRow]

Try switching to a different clock face, preferable a Fitbit standard one, to see if it might be just a problem with that clock face.

[MarcoGFitbit]

Hello @GailVarcoe thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @JohnnyRow, thanks for your insight about this situation. 

@GailVarcoe I appreciate your participation in the Forums and for sharing your experience with us. At this moment, please try the troubleshooting steps provided by @JohnnyRow and if you're still seeing stripes on the display of the Versa Lite, please let us know so we can check this further.

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[GailVarcoe]

I tried your suggestions. Nothing displays except stripes.

Moderator Edit: Format.

[MarcoGFitbit]

Hello @GailVarcoe I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back after trying the troubleshooting steps provided. At this moment, I have reached our Support Team and it seems you have already a case created and our team was able to provide a satisfactory resolution for your case. I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!