Hear rate tracker not working after being in pool

[LeanneR91]

I've been in a shallow pool today for about an hour and noticed my heart rate tracker wasn't working, I've taken it off and it is full of condensation but also leaking small amounts of water from the edges? I've had it less than a year and never had this problem before?? It doesn't seem to be clearing up at all. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @LeanneR91, welcome to the Fitbit Community forums. 

Thank you for sharing that you've experienced a few problems after using the Versa to swim in the pool. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this (since your Versa should be swim proof), so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[LeanneR91]

Thanks for helping! They sorted it really quickly and I was sent out a replacement and received it within a few days! 

[DavideFitbit]

That's great news @LeanneR91! Thank you for sharing this update!