help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart Rate Monitor not working - Versa 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-02-2021 09:01 - last edited on ‎11-04-2021 13:15 by Fitbit Moderator

‎11-02-2021 09:01 - last edited on ‎11-04-2021 13:15 by Fitbit Moderator

I noticed this morning that my versa 2 is not picking my my heart rate. It looks like this started sometime Sunday. I'm hesitant to try a factory reset because last time I did that it was a problem with the update. 

 

Moderator edit: Subject for clarity.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎11-03-2021 08:41

‎11-03-2021 08:41

After uninstalling the app and reinstalling and multiple restarts that did not work, I did end up doing a factory reset.  This seems to have fixed the issue.

View best answer in original post

Best Answer
3 REPLIES 3

‎11-03-2021 08:41

‎11-03-2021 08:41

After uninstalling the app and reinstalling and multiple restarts that did not work, I did end up doing a factory reset.  This seems to have fixed the issue.

Best Answer

‎11-03-2021 17:40 - last edited on ‎06-24-2024 08:56 by Fitbit Moderator

In response to coll2383

‎11-03-2021 17:40 - last edited on ‎06-24-2024 08:56 by Fitbit Moderator

@coll2383 , nice to see you here. Thank you for your messages and efforts. 

I marked your last reply as Best Answer so that other users know what helped you and can find the answer easier. 

I appreciate you sharing all this . 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎11-22-2021 16:02

In response to JuanFitbit

‎11-22-2021 16:02

This is the 2nd versa 2 i have had and the latest one worked well for about 3 months then it stopped giving me sleep data then stopped health metrics.

the support are useless asking me to do the same things as always , ive uninstalled my versa and reinstalled it , ive change the wrist its on , ive cleaned it and the green light blinks, im so dissapointed and feel sure that somethings changed as my first versa 2 was problem free for the couple of years I had it till it died.

can anyone tell me what to do apart from throwing it in the bin 

Best Answer
0 Votes