Heart Rate and Sleep not working

[Amber0512]

On November 4th my Fitbit Versa 2 stopped tracking my heart rate and sleep. The light on the back does not even blink anymore but it was working perfectly until then. I have factory reset it, made sure heart rate tracking was turned on, and rebooted the device several times. Is there any fix for this. I really loved my fitbit but if they are going to break every year for no reason I won't buy it anymore. The sleep tracking and heart rate was my favorite feature. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Amber0512.  

Thank you for sharing this information about the problem you've been experiencing with your Versa 2 watch and that you already tried a few troubleshooting steps. 

In addition to the restart procedure that you already tried, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

If you're still having the same problem after all the steps mentioned earlier, I recommend that you get in touch with the Customer Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.