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Heart Rate and Sleep tracking no longer Work

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Heart rate will no longer work, wifi will not connect to versa and it will not track sleep either.

 

I have updated my phone ios

I have updated the Fitbit app

I have restarted the Versa

I have went back to factory settings on the versa

I have removed app and reloaded app

It will also not longer connect to Wifi and took a long time to connect via Bluetooth.

 

All this and it still does not work properly, is it defective?

As a note, I do not have tattoos on my wrist, it is not too loose or too tight.

HELP!!

 

Maurina

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Contact Customer Support.

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