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Heart Rate changed after upgrading to Premium-Versa 2

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‎04-25-2021 16:46 - last edited on ‎04-26-2021 15:53 by Fitbit Moderator

‎04-25-2021 16:46 - last edited on ‎04-26-2021 15:53 by Fitbit Moderator

My Fitbit watch upgraded to the new Premium features an hour or two after midday yesterday. In the morning beforehand, during my normal morning workout to two online videos, I burned 666 calories in 1hr 6 min at an average heart rate of 144. That is within my normal range of burning 630-700 calories. But after the upgrade to Premium, during my evening online video workout, using the same videos, but doing some extra because I noticed the change in my heart rate, I burned only 538 calories in 1hr 25 min at an average heart rate of only 112. My heart rate was consistently at a below active zone level for large sections of that period! So upset was I at this change that I then did another 10 minutes running on the treadmill to burn the calories that I needed to maintain my average, not only for Fitbit, but also MyFitnessPal.

 

Moderator edit: updated subject for clarity

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‎04-26-2021 15:52

‎04-26-2021 15:52

Welcome to the Fitbit Community, @Reuben-Fraser.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

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