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Heart Rate not being tracked accurately

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‎06-13-2019 12:45 - last edited on ‎06-15-2019 07:52 by Fitbit Moderator

‎06-13-2019 12:45 - last edited on ‎06-15-2019 07:52 by Fitbit Moderator

I've had my Versa a year now. Had an occasional bad read on a workout or sleep, but last night, middle of the night, the thing stopped reading my heart rate. I did all the troubleshooting I could read on this and now it's back. BUT MY PULSE IS 151 RESTING. This has thrown off my day in terms of activity and calories which will throw off my overall data. I erased today's activity as there was none and it shows I was at peak for three hours. Help me, please. I rely so heavily on this watch and I do not know how to fix this.

 

 

Moderator edit: updated subject for clarity

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‎06-15-2019 07:51

‎06-15-2019 07:51

@Nancakes it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your heart rate accurately.

 

I'd like you to restart your Versa as described in this help article. This will refresh your Versa internally. After this, make sure that your watch is not being worn too tight and monitor its behavior for the next 48 hours.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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