Have given up on Fitbit after 7 years of enjoying their products without issue. Frankly their customer service stinks. Nearly 3 months after purchasing the much anticipated Versa it is only getting worse. I have changed straps, changed positions, changed wrists, factory reset (repeatedly), downloaded new software, and had a brand new Versa replaced by them with a refurbished one!! The second Versa appears to be getting worse by the day, with less and less heart rate being recorded (although it has recorded a pulse when I haven't been wearing it!), resulting in inaccurate calorie burn, inaccurate sleep recording, inaccurate active minutes. Fitbit have sent me a further email requesting video footage showing the position on my wrist, showing me resetting it and then showing the lights on the back. Apparently I'm just sending them emails for fun and they don't believe there is an issue or that I can follow simple instructions on wearing and setting the watch.
Will be going back to Argos today to see if they will refund me my money as faulty goods. I will then seek to purchase a Garmin or other such device, but I won't be using Fitbit again.
For any fitbit employee monitoring this thread please feed back to your bosses that treating customers the way they clearly have looking at the forums, is totally unacceptable. Something has clearly gone wrong with your HR monitors, suck it up and deal with it properly.
