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Heart monitor not working

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I have had my Fitbit versa since they first came out, and before I had a charge. I love my Fitbit and never had a problem. Yesterday the heart rate and the step counter stopped working. No warning nothing just stopped. O have done all of the thing on the website, if restarted it, I checked the settings on my versa as well as on the app and the website, with all of that it should be working bug its not

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Same boat exactly. Bought my first gen within the first month after release, worn night and day ever since. Heart monitor has gone out a couple of times in the past, but a shutdown and restart always restored it. 2 days ago heart rate froze while I was running, LEDs off, and it hasn't come back on since. At least 20 restarts, updated phone ap, cleared cache, uninstalled and reinstalled ap, changed clock face, flashed a firmware update and did  a full factory reset. All have failed. Previously had a Charge HR and Alta all have failed around 2 years. I'm starting to think that there's an element of planned obsolescence here; seriously considering moving to a Garmin or Samsung.

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That sounds exactly like me, I only take it off to shower and charge, no green light nothing, I am not able to buy a new one right now, it's so frustrating, I have thought of going to a Samsung one 

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