Heart rate & Sleep tracking not working on Versa 3

[Morethan4]

Like many others, my heart rate and sleep tracking are not working. I have tried the recommendations. It sounds like a problem on Fitbit's end. Is there a way to file a complaint with Google, since they now owen Fitbit?

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Morethan4. 

Thank you for taking the time to share the details regarding the situation with your Versa 3. Sorry to know the inconvenience.

I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. If in any case you have difficulties to sync, please see this article: Why won't my Fitbit device sync? 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Bear in mind that if your heart rate is not working, your sleep stages won't too as this data is calculated by your heart rate readings. 

Additionally, please see Why don't I see sleep stages today?

[Morethan4]

I did all the recommended steps and still no heat rate.

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I was in the verge of giving up and the heart rate started working again. Thank you everyone!!!

[Abbymed5]

There is no on/off switch for Versa 3. I already tried reset, shutting it off, and hard reset. The light sensors on the back have quit lightning up/responding to movement.

Any other suggestions?

Thank you.