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Heart rate and active minutes

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‎08-06-2018 08:31

‎08-06-2018 08:31

Had the blaze loved it now have versa and not really loving it. Heart rate is not working at all the last couple of days, and now my active minutes disappear, i check while I'm on a walk and then suddenly they are no where to be seen? Ive tried shutting it down but not made any difference. Any help would be much appreciated. Wish i stuck to the blaze.

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3 REPLIES 3

‎08-06-2018 08:42

‎08-06-2018 08:42

Hey @Mich1502

Check out the section on heart rate in the guide to make sure you have it set up correctly. 

User Guide

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎08-06-2018 11:27

In response to ACG

‎08-06-2018 11:27

It was working fine untill yesterday and no setting have been changed. 

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‎08-06-2018 11:31

In response to Mich1502

‎08-06-2018 11:31

Ok, 

That's great to hear, now give it a restart and let us know if that helped, you can find that procedure on Pg. 68 in the user guide.  

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer