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Heart rate and sleep functions not working

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‎10-04-2020 05:18

‎10-04-2020 05:18

My heart rate and sleep functions have not been working for about a month. Thought it was from a too tight band but put my old one back on, re-booted my phone with no luck. Any help??

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‎10-05-2020 02:55

‎10-05-2020 02:55

Hi @tjsback9  What fitbit do you have? You say heart rate hasnt been working for a month, but the Versa 3 hasnt been out that long, so I am assuming it mighf be an older one. Try testarting your Fitbit several times. If that doesnt get your HR working then contact Customer Support 

Restart your tracker  

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-05-2020 05:10

In response to NellyG

‎10-05-2020 05:10

Thanks! You are correct, I believe it’s a 2. I will try that

Sent from my iPhone
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