Heart rate and sleep not recording-Versa 2

[Cathywithac]

Ok I did all I was asked to do including factor reset. Still no heart rate that tracks consistently. I have a reference number but can no longer seem to get on or find a site where I can speak one on one. Frustrated as this is my second Fitbit and has the same issue. Would like to return as it doesn’t do anything it won’t hook up to my Alexa and it will not take voice commands enough. I have no way to get a hold of anyone which is aggravating. Any help out there?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Cathywithac.

Thank you for the information provided and for the time you spent trying to resolve the issue with your Fitbit Versa 2.

I noticed that our team has sent a follow up email yesterday. If you don't find it in your inbox please check your spam folder.

If necessary, you can chat with us online or give us a call. Please click here to get connected.

See you around.

[Uptownj5]

Mine is doing the same thing.  I did a factory reset and it still didn't work.  I can't register heart rate or sleep.  The green lights aren't working either.  I bought it on February 2, 2020.  Don't think the warranty is still valid either. 

[Cathywithac]

Hi, mine was bought in December so they are replacing the tracker(not
charger or strap) with a new one because I was still under limited
warranty. I am beginning to think their are some of us that those features
for whatever odd reason just doesn’t work for us. Good luck.

[EdsonFitbit]

Welcome to the Fitbit Community @Uptownj5.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

Thanks for the update @Cathywithac. I'm glad to hear that your Fitbit device was replaced.

See you around.

[Kritney]

I also have this problem. I reset it many times. This is also my second fitbit Versa. The first Versa stopped working. My second Versa also stopped working after reset it works but not at 100%. So frustrating bc I love it when its working correctly. I'm contemplating upgrade but might choose another brand bc I'm frustrated because both fitbit versas did not even last a whole year.

[EdsonFitbit]

Welcome to the Fitbit Community @Kritney.

I regret to hear about the difficulties you experienced with your Fitbit Versa.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.

[Cathywithac]

Sorry to hear and yes the issue is still off and on with a new tracker.
Guess it’s just the way it will be. Cannot afford a new one f any type.
Best of luck.

[Uptownj5]

Mine lasted 12 months and several days. Very disappointed 

Sent from Yahoo Mail on Android

[Cathywithac]

That’s like my first one. Hopefully this one lasts longer. Strange as
family members have Fitbit’s and no issues.

[LandonFit]

Same

I'm having the same thing with mine, I'm not sure why.. I looked all over the app and it's still not working.

Moderator edit: format

[Cathywithac]

Maybe some f us burn out the whatever runs the watch/tracker battery. Some people cannot wear any type of watches. Shame though it doesn’t record my exercise stats such as cardiovascular etc... but sometimes it does. Always counts my steps though....

Sent from my iPad
Cathy