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Heart rate and sleep sensor stopped working on my Versa

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‎06-11-2020 13:40 - last edited on ‎07-13-2020 04:16 by Fitbit Moderator

‎06-11-2020 13:40 - last edited on ‎07-13-2020 04:16 by Fitbit Moderator

versa sensor lights are not on and it won’t track my sleep or heart rate. I’ve tried resetting it, turning it on and off. Nothing works. Help.

 

 

Moderator edit: updated subject for clarity

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‎07-13-2020 04:14 - last edited on ‎08-26-2024 03:07 by Fitbit Moderator

‎07-13-2020 04:14 - last edited on ‎08-26-2024 03:07 by Fitbit Moderator

Hi @Brendisa, it's great to see you in our Fitbit Community. Regarding the heart rate and sleep tracking issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

JuanJo | Community Moderator

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