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Heart rate and sleep tracker faults-Versa 2

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‎04-28-2021 12:50 - last edited on ‎12-04-2024 09:07 by Fitbit Moderator

‎04-28-2021 12:50 - last edited on ‎12-04-2024 09:07 by Fitbit Moderator

After undertaking a soft reboot, a factory settings reboot turning the heart monitor sensor on and off deleting and redone loading the app the green laser that detects my heart rate will not work this is extremely frustrating I’ve had the device for 18 months 

 

Moderator edit: updated subject for clarity

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‎04-28-2021 14:16

‎04-28-2021 14:16

Welcome to the Fitbit Community, @ElliottT1970.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2.

 

If you have followed these tips to resolve heart-rate tracking issues without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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