04-28-2018 13:10 - last edited on 12-21-2021 17:42 by EdsonFitbit
04-28-2018 13:10 - last edited on 12-21-2021 17:42 by EdsonFitbit
Hello! Just purchased the Versa and while I was pretty excited I’m noticing some features not working. I charged it last night, put sleep on sensitive, and went to sleep. When I woke up my sleep was not tracked at all. No record of it in the section, and while I green light comes on and off my heart rate is not reading at all as well. I tried following instructions to turn it on through the app and website with no avail. I reset the watch and made sure the watch was synced, but still nothing!
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06-16-2018 15:42
06-16-2018 15:42
Found out the problem after talking with a tech. If you have tattoos over the area your verse is trying to take a reading for your heart it will not work. No matter the software changes, it's a hardware issue. Talk about a huge design flaw.
04-28-2018 13:51
04-28-2018 13:51
Same thing is happening with mine, also not recording heart rate during workouts so frustrating
04-28-2018 14:52
04-28-2018 14:52
I am having the same issue ! #Bummer
05-03-2018 09:39
05-03-2018 09:39
The same was happening to me, everything had worked fine for a few days previous. I swiped left on the versa screen until I found the settings icon, clicked on it, scrolled down to heart rate and saw that it was turned off. I turned it back on and all seems to be resolved.
05-06-2018 14:16
05-06-2018 14:16
I do not have the versa but when I bought the charge a month & a half ago I had it set to sensitive & it also was not recording sleep. I put it to normal & all is good. May be worth a try.
06-16-2018 15:42
06-16-2018 15:42
Found out the problem after talking with a tech. If you have tattoos over the area your verse is trying to take a reading for your heart it will not work. No matter the software changes, it's a hardware issue. Talk about a huge design flaw.
06-18-2018 04:48
06-18-2018 04:48
06-18-2018 04:53 - edited 06-18-2018 04:54
06-18-2018 04:53 - edited 06-18-2018 04:54
I’m glad you figured out the problem but that is horribly disappointing!!! my charge 2 is still having problems w dropping my heartbeat and the other night showed no sleep whatsoever even tho I know I was asleep!
07-11-2018 01:34
07-11-2018 01:34
I don't have tattoos and the same thing is happening to me. Heart rate is on the watch but the app says that it is not on.
08-11-2018 12:07
08-11-2018 12:07
I am having the same problem, I think. The watch is reading my heart rate however it is not showing a reading in the app. How do I fix this??? I have cleaned the watch, reinstalled the app, the heart rate is on, turned on and off bluetooth.
12-31-2018 05:12
12-31-2018 05:12
My heart rate was on but not working but I turned it off then back on and it’s working again. I never would have thought to check that