08-03-2019 07:28
08-03-2019 07:28
My heart rate is blank and my sleep didn’t show up last night. Blue tooth is on and this is a brand new Versa.
08-04-2019 13:47
08-04-2019 13:47
Welcome to the Fitbit Community @Sunnygirl2.
I appreciate your participation in the Forums and sharing the issue you're experiencing with your brand new Fitbit Versa not showing your heart rate or tracking your sleep. Thank you for the information that the Bluetooth is on. Since your sleep tracking depends on the heart rate, I recommend following these
troubleshooting steps to resolve the issue with your heart rate monitor: Why don't I see my heart rate on my Fitbit device?
Let me know how it goes, I'll be around!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.