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Heart rate and steps increased

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‎11-27-2018 11:43 - last edited on ‎11-28-2018 08:43 by Fitbit Moderator

‎11-27-2018 11:43 - last edited on ‎11-28-2018 08:43 by Fitbit Moderator

To add to my last question, I restarted my phone and my resting heart rate increased and so did my steps. I’m not even doing anything!! I hope there’s a way to fix it! I got this on sale at Target and I love it so I want to know if there’s a solution to all of this! I might have to return it!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-27-2018 21:30

‎11-27-2018 21:30

@bshea705 Can you please elaborate? Is the data you can see on your Versa the same in Fitbit mobile app and Dashboard on Fitbit.com? Perhaps, Versa simply synced after you rebooted your phone?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-28-2018 08:42

In response to Marrrmaduke

‎11-28-2018 08:42

@bshea705 It's great to see you in our Fitbit Community! I'm sorry to hear that your heart rate and steps data increased after restarting your phone. In addition to the information that requested my friend @Marrrmaduke, if your data increased on your Versa itself, please restart your tracker as described in this help article and sync your tracker again. After this, monitor your Versa and see if the issue gets fixed.

 

See you later! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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