Just wonder if anyone else has experienced this - when I take my Versa off whilst taking a shower previously the Versa would not detect a heart rate. However, more recently, it has started showing a very high heart rate (see attached photo). Any ideas what might be causing this ? I’ve tried resetting the Versa and turning the Heart Rate sensor off and on again.
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Hi @SunsetRunner. It's great to have you on board. I'm sorry for my delayed response.
Thanks for letting me know about your Versa's behavior, as well for the screenshot. You did a wonderful job with the troubleshooting steps! Indeed you had a high heart rate reading when not wearing it, which shouldn't happen. For this reason, I went ahead and requested a case on your behalf so our Support Team can give you a hand. You should receive an email shortly with more details.
See you around! 
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