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Heart rate doesn't read correctly during workout-Versa 2

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‎05-24-2021 07:25 - last edited on ‎05-24-2021 18:21 by Fitbit Moderator

‎05-24-2021 07:25 - last edited on ‎05-24-2021 18:21 by Fitbit Moderator

My Versa 2 reads at a lower rate than my Versa. I had to switch to my old Versa just for an accurate reading. I've tried 2 Versa 2s and same results. Has this happened to anyone else?

 

Moderator edit: updated subject for clarity

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‎05-24-2021 18:21

‎05-24-2021 18:21

Welcome to the Fitbit Community, @Jokorn17.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

 

If you haven't done it already, please follow these tips to resolve heart-rate tracking issues.

 

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Please let us know if you have any questions.

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