help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate dropping out whilst working out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2020 03:02 - last edited on ‎01-18-2020 09:21 by Moderator Alum

‎01-09-2020 03:02 - last edited on ‎01-18-2020 09:21 by Moderator Alum

Hi, my Versa is dropping the heart rate throughout a workout. Attached is a picture of it happening. I’ve trouble shooted it and the same thing keeps happening. I workout at least 4 times a week and it keeps happening.

81350179-4ACB-4463-82EF-0C26C5664801.jpeg

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-18-2020 09:24

‎01-18-2020 09:24

Hello @Sammy-h14, sorry for the late response. 

 

Thank you for sharing that you've been having trouble with heart rate recorded during your workout. Thank you for confirming that you already tried some steps to try to resolve this. 

 

Before considering other options, could you please provide a few extra details about the steps that you already tried? Let me know if you're experiencing this behavior with a specific activity as well.

 

In the meantime,I would recommend performing a restart and to follow all the instructions in this article to improve the accuracy of heart rate information: How to I improve the accuracy of my heart rate rate reading?  This has been useful to other users who have experienced something similar. 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes