Heart rate has not been tracked all day

[JenVersa]

I’ve emailed Fitbit support but so far haven’t had a response. My problems started this morning when the bottom right-hand button was inoperative, it wasn’t even depressing. That has now resolved itself. Meanwhile my heart rate has not been tracked all day with the exception of about 10mins. I’ve tried a restart to no avail. Now my Versa is restarting itself every hour or so. I’m also getting ‘clock error’ in red text occasionally appearing on my screen. And also it depleted its battery completely even though it had been charged fully last night. I’ve since recharged it again fully. In addition to all the above the screen also won’t activate unless I press a button?

Help?! 

Moderator edit: format

[JenVersa]

[SunsetRunner]

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@JenVersa wrote:

I’ve emailed Fitbit support but so far haven’t had a response. My problems started this morning when the bottom right-hand button was inoperative, it wasn’t even depressing. That has now resolved itself. Meanwhile my heart rate has not been tracked all day with the exception of about 10mins. I’ve tried a restart to no avail. Now my Versa is restarting itself every hour or so. I’m also getting ‘clock error’ in red text occasionally appearing on my screen. And also it depleted its battery completely even though it had been charged fully last night. I’ve since recharged it again fully.

Help?! 

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Jen, do a RESTART and do it several times if necessary.

[JenVersa]

Ten restarts later and it’s still doing the same!

[SunsetRunner]

Try a Factory Reset by swiping left to Settings.  Touch and scroll down to About.  Touch and scroll down to Factory Reset. That will reset the watch to what it was when you started it originally.